Privacy Policy

1. Introduction

This Privacy Policy explains how Silverhub Electrical Engineers Ltd. ("SVE Energy", "we", "us") collects, uses, and protects your personal information when you use our platform and services.

2. Information We Collect

We may collect the following information:

• Personal Identification: Full name, phone number, national ID or passport number.
• Financial Data: M-PESA transaction history, investment portfolio, bank account details.
• Technical Data: Device information, IP address, browser type, and usage analytics.
• Communications: Support tickets, emails, and chat messages with our team.

3. How We Use Your Information

• To verify your identity and comply with KYC/AML regulations.
• To process investments, payouts, and M-PESA transactions.
• To send you updates about your investments and platform changes.
• To improve our platform, services, and user experience.
• To comply with legal and regulatory obligations under Kenyan law.

4. Data Protection

We implement industry-standard security measures including encryption, access controls, and secure servers to protect your personal data. Your financial information is never stored in full and is processed through secure M-PESA APIs.

5. Data Sharing

We do not sell or rent your personal information to third parties. We may share data with:

• Safaricom (M-PESA) for payment processing.
• Regulatory bodies such as the Capital Markets Authority (CMA) and Central Bank of Kenya (CBK) as required by law.
• Service providers who assist in platform operations under strict confidentiality agreements.

6. Your Rights

Under Kenyan data protection law, you have the right to:

• Access your personal data held by us.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent for data processing.

7. Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience, analyze platform usage, and deliver personalized content. You can control cookie preferences through your browser settings.

8. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Financial records are retained for a minimum of 7 years as required by Kenyan tax and financial regulations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or platform notifications. The latest version will always be available on this page.

10. Contact Us

For questions about this Privacy Policy or your personal data, contact us at:

Silverhub Electrical Engineers Ltd.
Email: support@sveenergy.co.ke
Phone: +254 714 524 002
P.O. Box 31091 - 00600, Nairobi